Directors - Infinite Insight

Introduction

Our directors are unique in the variety of skills they bring to Infinite Insight. Individually, each of them has achieved a high level of success in previous endeavours which is commendable. However, as a collective, their skills and diverse industry backgrounds allows our company to be versatile so that it can adapt to current and future opportunities in the very competitive social and market research landscape.

Without them and the strong guidance of our very talented late founder, Margit Cleveland, our company would never have acquired such an impressive list of clients.

Althea McCourt

Executive Director

Prior to joining Infinite Insight, Althea was the Operations Director at Research Solutions. She has over 20 years experience in management consultancy, specialising in strategic development and implementation, HR, debt management, operations and systems & process guidance.

Her work experience has been within a range of service industries, with the last 10 years being in the market research sector.

Prior to consultancy, she worked in Kenya’s capital markets for over 10 years, having worked in various senior capacities in Dyer and Blair Limited (now Dyer and Blair Investment Bank). She was a resource person for the World Bank during the development of the regional stock markets. First employed as the company’s Securities Analyst, Althea was finally the Company’s General Manager/ Executive Director.

Althea holds an MBA – IT (University of Leicester), and a BA (Hons) in Business Studies (University of North London). She is a Member (KIM). of Marketing and Social Research Association (MSRA), SAMRA, ESOMAR, and Kenya Institute of Management. In 2017, Althea was the chair person of MSRA.

Jane Delorie

Director

Jane has lived and worked in Africa for over 30 years with more than 20 years work experience in the research industry holding CEO positions most recently with IPSOS and previously with Research Solutions and Research International.

She is founder and past Chairman of the Marketing & Social Research Association (MSRA) as well as past Vice Chair of the Marketing Society of Kenya (MSK). She was the East African representative for ESOMAR (the world research body) and is a member of the UK Institute of Directors. Before making career in research, Jane worked with MCL Saatchi, General Electric and the British High Commission.

A founder of the Brand Kenya initiative, Jane is both passionate and deeply involved in social change initiatives and believes strongly in “volunteerism”. She is founder and chairs the board of trustees of The Children’s Village and is member and Board Chair of Maji na Ufanisi (a the local NGO providing access to water and sanitation in the slums and arid area of Kenya). She sits on the Board of Advisors of the University of Nairobi mentorship program, Greenhorn and is also on the Board of two East African companies Paystream Ltd and 3Mice Interactive Media Ltd.

Her client experience is extensive and includes an array of regional, African and multinational businesses, NGOs, and government agencies. She has presented at seminars and training programs around the world on strategy, research and marketing. Jane believes in ‘adding value’ to every activity she undertakes.

Matthew Warshaw

Director

Mr. Warshaw has over 25 years of social science research experience conducting public opinion surveys, media research, impact monitoring and evaluation projects, measures of performance and effectiveness studies, user experience research, and consumer studies.

Mr. Warshaw has traveled the globe to set up research operations, provide logistics oversight, and manage foreign personnel at D3 subsidiaries. He has particular experience in conflict environments and developing countries, such as Afghanistan, Bangladesh, Bosnia-Herzegovina, Haiti, Iraq, Kosovo, Mauritania, Nicaragua, Nigeria, Pakistan, Syria, Sudan, Venezuela, and Yemen. He also manages projects in more stable markets in Africa, Asia, Europe, the Gulf States, the former Soviet Union, and Latin America.

Mr. Warshaw has worked on polling for programs such as the Emmy award-winning ABC News series “Where Things Stand” in Afghanistan and Iraq. He also works on D3 multi-country projects for the Pew Research Center and the U.S. State Department. He served as the managing director of D3’s subsidiary, ACSOR-Surveys, in Kabul, Afghanistan, until August 2021 when the Taliban seized control of the country. He now manages a smaller team of Afghan researchers remotely until conditions improve in the country.

Mr. Warshaw joined the board of Infinite Insight, D3’s partner in Africa, in August 2011. He also leads Research Control Solutions, D3’s internally developed CAPI software platform for data collection. He holds a B.A. from American University, where he is the chair of the Dean’s Board of Advisors for the School of International Service, and an M.A. from Georgetown University. Mr. Warshaw has Expert Professional Researcher Certification (PRC) from the Insights Association.

Kelley Milligan Kline

Director (representing D3 Systems)

Kelley is a distinguished Certified Public Accountant (CPA) in Virginia with over 22 years of expertise in the financial sector. Her extensive experience spans international financial management, tax strategies, and rigorous auditing procedures.

In her pivotal role, Kelley excels in providing strategic planning, comprehensive financial analyses, accurate forecasting, contract planning, and meticulous project management. She is a trusted advisor to D3 executives, offering critical insights into investment opportunities, evaluating business viability, and understanding tax implications.

Kelley is responsible for maintaining D3’s company risk management program, performing cost-benefit analyses, and securing funding for various innovative initiatives.

She is adept at coordinating the implementation of advanced financial systems and processes, ensuring compliance with government accounting requirements. In addition to her financial expertise, Kelley joined the board of Infinite Insight, D3’s partner in Africa, in January 2025. Kelley serves as D3’s Facility Security Officer (FSO) and Information Technology Protection Security Officer (ITPSO), overseeing all aspects of facility security functions.

Her dual role underscores her commitment to safeguarding the company’s operational integrity.

Kelley holds a Bachelor of Science (B.S.) degree from George Mason University and a Master of Business Administration (M.B.A.) with a specialization in financial management from Virginia Polytechnic Institute and State University.